Return and Refund Policy

The team at Everbold wants to ensure you are always happy with your orders. If there is damage with your product, then we will replace/refund the product. 

If your product is damaged (e.g., cracked or broken), please reach out to us at support@ebgrooming.com with necessary information and photographic/video evidence for investigation.  

If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation.

Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

Note: Shipments that are returned to the Everbold warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.